Niciodata


Pentru cei care lucreaza in domeniul customer care , iata 5 lucruri pe care NU TREBUIE sa le zica niciodata :

1. A lie – this may seem an obvious one. Depicting your products and services as the right ones, when you know they aren’t is lying.

2. It’s the fault of “x” department – Assigning blame laterally will diminish the company reputation and brand in your customer’s eyes and reflect poorly on your credibility and professionalism.

3. I disagree with you – Getting friendly with the customer has its limits. This is not a chat among buddies, it is a professional conversation and you should treat it as such.

4. I don’t know what to do about that – Demonstrating or giving the perception that you are not knowledgeable about the product or service that is the subject of the inquiry can backfire.

5. It’s your fault – Blaming the customer for improper use of a product or lack of understanding of a service will take you directly to the wrong side of the conversation. Remember that it is your job to provide support.

via

2 Tu ce crezi?:

Gabi spunea...

Corect, cum spunea si Alex, clientul are mereu dreptate.

helpandsupportservices spunea...

Need PoGo Support Number? Dial + 1(833) 442-7444 Toll-Free 24x7 to get support for all PoGo problems quickly and easily. PoGo technical support is available to customers covered by Support and Subscription contract. PoGo Technical Support is delivered primarily in English except where local language availability is noted.
Pogo support number